Terms And Conditions

Terms And Conditions

1. Contract

Your contract is with Super Game Tanzania Tour and Safaris Limited (hereinafter called “TO”, “we” or “us”). We draw your attention to the following terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with TO is subject to these terms and conditions from which no person has the authority to depart. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are liable to be regarded as having had the opportunity to do so and to have actually done so before the contract between us comes into existence.

2. Booking Confirmation

By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto.

Super Game Tanzania Tour and Safaris Limited only accept booking requests in writing/per email, telephone, or WhatsApp. A booking is made once Super Game Tanzania Tour and Safaris Limited has sent a written/email confirmation of the booking to you (“Booking”).

Super Game Tanzania Tour and Safaris Limited reserves the right to refuse bookings at its sole discretion and all Bookings are subject to full compliance with these terms.

All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.

 

3. Deposit and payment Cancellation Policy

More than 120 days before the safari or tour starts, 25% off the payment. 119 to 90 days before the safari or tour starts, 50 % off the payment. 89 to 31 days before the safari or tour starts, 75 % off the payment. 30 days and below or No Show, 100% off total costs.

Note: Tour packages are confirmed upon receipt of 20% deposit of the total cost of the package. Balance Payable in full 30 days prior to arrival or Cash on arrival. 50% is required if the tour is for booked less than 30 days.

4. Method of Payment

• Online Credit Card Payment
• Direct Wire Transfer
• Cash on arrival

5. Documentation

Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 7 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.

6. Cancellations, Amendments And No Shows

Cancellation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation, the deposit and any amendment charges will be forfeited. Cancellation charges are expressed at a percentage of quoted price as follows.

More than 120 days before the safari or tour starts, 25% off the payment. 119 to 90 days before the safari or tour starts, 50 % off the payment. 89 to 31 days before the safari or tour starts, 75 % off the payment. 30 days and below or No Show, 100% off total costs.

7. Amendments By You

If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification is received in writing. Every change is subject to a fee depending on your amendments.

8. Your Responsibility

You must ensure that your travel documents, passports, visas , and vaccination certificates are in order and that you ensure that you have taken the advice of your GP with regard to inoculations. We refer in particular to our pre-departure information sheet. Super Game Tanzania Tour and Safaris Limited will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. Super Game Tanzania Tour and Safaris Limited does not accept liability for any advice given of a general nature prior to the holiday commencing. You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your holiday. No credit or refund will be given to you should you fail to take up any component of your holiday or if you lose any travel documents. Super Game Tanzania Tour and Safaris Limited draw your attention to the fact that there are certain inherent risks involved in all of the holidays to Africa that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us we would be more than happy to provide advice over the telephone or in writing.

9. Insurance

Super Game Tanzania Tour and Safaris Limited require clients to purchase travel insurance. The clients ensure to take out adequate insurance, including, death, medical and evacuation insurance, to cover any loss or damages.

10. Baggage

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.